Published on:
September 27, 2024
About IDCARE
IDCARE is a national community organisation providing telephone and digital-based support services to individuals impacted by cybercrimes, scams and identity theft. We have assisted more than 100,000 people to respond to some of the fastest growing crimes impacting our community today. IDCARE makes a unique contribution by blending the behavioural with the pragmatic and adding technical expertise. Our services have the primary aim of assisting victims across the community respond to the emotional impacts and consequences of these threats and to mitigate future negative behavioural impacts.
About the role
We are currently looking for enthusiastic and motivated individuals to join our team. This is an office-based position in Camperdown, Sydney within IDCARE’s Cyberpsychology Support Centre. The key position responsibility is to provide an escalatory telephone-based, wellbeing support service for individuals referred from IDCARE’s National Case Management Centre who are experiencing or at risk of severe mental health impacts due to a scam, cybercrime or identity theft incident. This could include identifying and taking action of immediate risks, providing emotional support and practical coping strategies, conducting a brief psychological assessment, making recommendations for further support, and facilitating handover to other services as required.
Skills, experience and qualifications
To be highly effective within our team you will need:
Key responsibilities
Apply now Your application should include:
Our recruitment process is a blend of telephone and face to face interviews for shortlisted candidates. This process is as much about you feeling comfortable about us as it is about IDCARE finding the right people. Successful candidates will be required to undergo a Working With Children Check and National Police Check. Any offer of employment is subject to satisfactory findings of these checks.
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