Stolen credentials, such as driver licence
Remote access of your device
Unauthorised account establishment
Credit report errors
Telephone, relationship, investment or employment scams
Responding to a phishing email
Ransomware or other computer viruses
Unexplained debt collection action
Travel visa scams
Porting or transfer of mobile service
Hacking of online accounts
Other forms of cybercrime
Untangling joint accounts
Preserving online content before closing accounts
Managing a deceased person’s digital identity
Assessing digital, online and physical identity risks
Concerns about cyberstalking
Difficulties engaging organisations
Clients will be listened to and respected
We will provide frank, independent and tailored advice
Information will be communicated that is informed from our own testing of responding organisations
We will respond to your enquiry within two business days
You will benefit from engaging our specialist Identity & Cyber Security Case Managers.
A tailored Response Plan to your given circumstances
A dedicated Case Manager that can work with you to address your needs
A premium support service if you were referred by an IDCARE subscriber organisation, where IDCARE can carry some of your load
When an issue arises outside of our expertise, we will do our best to refer you to an organisation who can help
Mon - Fri: 8am - 5pm AEST
QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC: 03 7018 2366
NT, SA & WA : 08 7078 7741
Mon - Fri: 10am - 7pm NZST
AKL: 09 884 4440
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Home Affairs Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.