This report provides a summary of impacts identity and cyber-related crimes had on Queensland, as well as broader Australian community trends throughout calendar year 2017.
It aims to inform readers about the experiences of Australians with crimes that impact their personal information, wealth, and well-being.
This report provides a summary of impacts identity and cyber-related crimes had on Queensland, as well as broader Australian community trends throughout calendar year 2017. It aims to inform readers about the experiences of Australians with crimes that impact their personal information, wealth, and well-being. Unlike other public reporting, IDCARE’s Aftermath Report 2018 captures unfiltered views from our community on the good, the bad and the ugly in terms of prevention, detection, preparedness and response. IDCARE does not impose arbitrary thresholds nor is it constrained by legislative remit in supporting those who engage our services. Matters that present from clients are incredibly broad, including both online and offline scams and cyber crimes.
IDCARE was launched by the Commonwealth and New Zealand Governments in 2014 and 2015 respectively as a Trans-Tasman national identity and cyber support service for the community. Our organisation is a registered Australian not-for-profit charity and our front line services are free to the community. We are physically co-located at the University of the Sunshine Coast, a major contributor to IDCARE’s operations.
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Mon - Fri: 8am - 5pm AEST
QLD: 07 3555 5900
ACT & NSW: 02 8999 3356
VIC: 03 7018 2366
NT, SA & WA : 08 7078 7741
Mon - Fri: 10am - 7pm NZST
AKL: 09 884 4440
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Home Affairs Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.
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