IDCARE is supporting individuals who are impacted by the recent Optus data breach. If you are concerned about the Optus data breach, please see the below information.
The State and Territory driver licence issuers have updated the processes and costs for the reissue of driver licences, and whether this will include a change of driver licence number, for those impacted by the Optus data breach. This information is being actively updated below as it is confirmed.
IDCARE recommends that you consider the steps outlined below or in our Optus Data Breach Response Fact Sheet.
If you become aware that someone has misused your compromised credentials, please complete the IDCARE Get Help web form.
For the majority of customers, the information exposed included customer name, date of birth, phone number, email address, and residential or business address. Some customers also had exposure of their Australian Business Number, Australian Company Number, driver licence customer reference number, driver licence card number, proof of age card details, Medicare card details or passport number.
Payment details and account passwords have not been compromised.
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Home Affairs Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.