IDCARE as New Zealand’s national identity and cyber support community service has been engaged by Pinnacle to assist community members who have concerns about the exposure of their personal information.
Whilst investigations continue into this privacy breach, IDCARE advises New Zealand community members that have a connection with Pinnacle to:
Be on the look out for emails, phone calls and text messages purporting to be from Pinnacle, financial institutions, telecommunications carriers, Government or other response agencies that request that you click on a link, provide personal or credential information, or request that you provide remote access to your device. Unfortunately, scammers and cybercriminals leverage privacy breach events in seeking to deceive community members to provide personal, account or credential information, infect devices, or motivate individuals to perform actions as part of a scam. IDCARE recommends:
Stay abreast of the latest scams impacting the New Zealand community via IDCARE’s News and Media website, Facebook page, and by subscribing to our free community newsletter, Cyber Sushi.
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Home Affairs Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.