About IDCARE - Meet the Team

Delia Rickard

IDCARE Board Director

Delia was the Deputy Chair of the Australian Competition and Consumer Commission (ACCC) for over a decade. Before that she held a variety of senior roles at the Australian Securities and Investment Commission (ASIC) and the ACCC as well as working for Federal Ministers, the Australian Law Reform Commission & lecturing in law. Her work over the last 3 decades has focused on consumer protection in all its guises with financial capability, protection of people with vulnerability, scam prevention, product safety and issues in the digital age particular passions. She oversaw the ACCC’s scams work during her time there and the establishment of moneysmart.gov.au at ASIC amongst other things. She has been awarded the Public Service Medal, the SOCAP Lifetime Achievement award and the Inaugural Law Council of Australia Australian Consumer Rights Award in 2022. These days she is involved with a number of not for profit and Government boards & Committees including the Australian Financial Complaints Authority, Super Consumers Australia, Australian Communications Consumer Action Network (ACCAN), Good Shepherd’s Financial Inclusion work and the Jan Pentland Foundation.

IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.

IDCARE has access to the Department of Home Affairs Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.

New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).

The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.

The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.