If you are not engaging IDCARE in relation to the MediSecure Cyber Incident, please use the IDCARE Get help form available here.
Complete the MediSecure Get Help Form below and one of our Identity & Cyber Security Case Managers will get back to you with expert and specialised support. You can also visit our Learning Centre for more help and guidance on identity theft and cyber security concerns or our MediSecure Incident Response Page for up to date information about the incident.
Avoid including specific identifying details such as your address or surname. You will receive a confirmation email after submitting the form. If you do not receive email confirmation please make sure to check your spam/junk folder. Only fields with an asterisks* are required to be completed to a submit a Get Help form to IDCARE.
IDCARE has access to the Department of Social Services’ Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National), as well as The National Relay Service (NRS) for Australian clients and the New Zealand Relay, government initiatives that allow people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
IDCARE as a registered charity does not ask individuals to donate or pay for our front line services. We are not a charity that can receive tax deductible donations.
We rely on organisations that care enough about you to care about us to keep our charitable service going. Proudly these organisations are displayed above and on our Subscriber Organisations page.
If you are asked for payment from someone claiming to be from IDCARE, please report this to us using our Report Phishing email.
IDCARE has access to the Department of Home Affairs Free Interpreting Service, delivered by the Translating and Interpreting Service (TIS National). Access to the Free Interpreting Service is provided to assist you to communicate with non-English speaking people who hold a Medicare card. Please note that the service does not extend to New Zealand citizens or residents who do not hold an Australian Medicare card, or to tourists, overseas students or people on temporary work visas.
New Zealand Relay provides services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate with their peers.
A TTY user connects to New Zealand Relay via a toll-free number and types their conversation to a Relay Assistant (RA) who then reads out the typed message to a standard phone user (hearing person).
The RA relays the hearing person's spoken words by typing them back to the Textphone (TTY) User.
The National Relay Service (NRS) is an Australian government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS is available 24 hours a day, every day and relays more than a million calls each year throughout Australia.